Red Deer Casino Responsible Gaming Policy

1. Purpose and Scope

This policy sets out the responsible gaming framework applicable to guests and patrons of Red Deer Casino, operating as Red Deer Resort and Casino in Red Deer, Alberta, Canada. It defines the obligations of the property, the rights and responsibilities of guests, and the provincial standards that govern gaming conduct at this venue.

Red Deer Casino operates within the jurisdiction of Alberta, Canada. All gaming activity conducted at this property is subject to oversight by Alberta Gaming, Liquor and Cannabis (AGLC). The responsible gaming standards described in this policy are consistent with AGLC requirements and the provincial GameSense program.

This policy applies to all individuals who access the gaming areas of the property, including the VLT lounge, poker room, and any other gaming facilities available on the premises.

2. Regulatory Framework

2.1 Provincial Regulator

Gaming operations at Red Deer Casino are regulated by AGLC. AGLC is the provincial authority responsible for establishing and enforcing policies, regulations, and program tools that educate and inform Albertans on responsible gambling. All licensees operating under AGLC oversight are required to implement responsible gaming measures consistent with provincial standards.

2.2 Minimum Age Requirement

The minimum legal age for participation in any gaming activity in Alberta is 18 years. Red Deer Casino enforces this requirement at all points of access to gaming areas. Guests may be required to present valid government-issued photo identification to confirm age eligibility.

Entry to gaming areas will be refused where age cannot be verified or where a guest is known or suspected to be under the minimum age.

2.3 GameSense Program

GameSense is the responsible gaming program developed and administered by AGLC for use across Alberta casinos and gaming venues. The program provides players with tools, resources, and information to support informed gambling choices and to keep gambling within safe personal limits.

GameSense materials are available at the property. These include information on the odds and probability of casino games, guidance on setting personal limits, and self-assessment tools. Guests are encouraged to use these resources at any time during their visit.

The GameSense Info Line is available to any person who wishes to speak with a GameSense Advisor regarding gambling habits or to access additional support. The GameSense Info Line number is 1-833-447-7523. This service is available to all Alberta residents and casino guests.

3. Guest Responsibilities

Guests accessing gaming areas at Red Deer Casino are expected to comply with the following:

• Guests must be 18 years of age or older to enter or remain in any gaming area.
• Guests must carry and present valid government-issued photo identification upon request by property staff.
• Guests are responsible for monitoring their own gambling behaviour and expenditure.
• Guests must comply with any exclusion orders, restrictions, or conditions placed on their access to the property or gaming areas.
• Guests must not attempt to circumvent any self-exclusion or exclusion program in which they are enrolled.
• Guests must not facilitate access to gaming areas for any person who is under the minimum age or who is subject to an exclusion order.

4. Property Obligations

Red Deer Casino maintains the following obligations in connection with responsible gaming:

• Compliance with all AGLC responsible gambling policies, regulations, and program requirements.
• Display of responsible gaming information, including GameSense materials and support line numbers, in accessible locations throughout the property.
• Staff training on responsible gaming practices, including identification of signs of problem gambling, age verification procedures, and appropriate responses to guests who may require assistance.
• Enforcement of minimum age requirements at all gaming area entry points.
• Cooperation with provincial exclusion programs administered by or in coordination with AGLC.
• Provision of information to guests regarding available support resources, including the GameSense Info Line and any other provincially recognised support services.

5. Self-Exclusion and Exclusion Programs

Alberta operates exclusion programs that allow individuals to voluntarily restrict their access to gaming venues. These programs are administered under the authority of AGLC. Red Deer Casino participates in and enforces exclusion orders consistent with provincial requirements.

Guests who wish to initiate a voluntary self-exclusion or who require information about exclusion options should contact property staff directly or contact AGLC for guidance on the applicable provincial process. Self-exclusion requests are treated as confidential to the extent permitted by applicable law and provincial program requirements.

Individuals who are subject to an exclusion order and who attempt to access gaming areas may be removed from the property. Any winnings obtained by an excluded individual during a period of exclusion may be subject to forfeiture in accordance with AGLC rules.

6. Problem Gambling Support Resources

The following support resources are available to guests and Alberta residents:

Resource - Contact
GameSense Info Line - 1-833-447-7523
Red Deer Casino Property Contact - 403-346-2091
AGLC Responsible Gambling Information - aglc.ca/gaming/responsible-gambling

Guests who are concerned about their own gambling behaviour or the behaviour of another person are encouraged to contact the GameSense Info Line. Advisors are available to provide information, guidance, and referrals to additional support services.

7. Identification and Verification

Red Deer Casino reserves the right to request valid government-issued photo identification from any guest seeking access to gaming areas. Acceptable identification includes documents issued by a Canadian federal or provincial authority that display the holder’s photograph, full name, and date of birth.

Guests who are unable or unwilling to provide satisfactory identification when requested will be denied access to gaming areas. This requirement applies regardless of the apparent age of the guest.

8. Amendments to This Policy

This policy is subject to amendment in accordance with changes to AGLC regulations, provincial legislation, or internal property procedures. Guests are advised to review current responsible gaming information available at the property or through AGLC resources. The most current version of applicable provincial responsible gaming requirements is maintained by AGLC and is accessible through official AGLC channels.